Q: How long does it take to subtitle or dub a video file?

A: The time it takes depends on the length and audio quality of the video file as well as the availability of editors, translators and voice-over actors. We recommend filling in our online quote request form to get a turnaround time.

Q: How do I send you my audio files for transcription?

A: We accept audio files through our online forms, via email or file-sharing services. We work with MPEG-Audio Layer 3 (mp3), Waveform Audio File Format (wav), Advanced Audio Coding (aac), Free Lossless Audio Codec (flac), Apple Lossless Audio Codec (alac), Audio Interchange File Format (aiff), Windows Media Audio (wma) and Pulse Code Modulation (pcm) file formats. Please contact us if your files are in a different format.

Q: How do I send you my video files for subtitling or dubbing?

A: We accept files through our online form, via email or file-sharing services. We handle MPEG-4 Part 14 (mp4), Audio Video Interleave (avi), Windows Media Video (wmv), Advanced Video Coding High Definition (avchd), WebM and Flash video (flv) file formats. Feel free to contact us for more information.

Q: What file format do you recommend for my subtitles?

A: We recommend SubRip subtitle (srt) or Web Video Text Track (vtt) format. We will send you a subtitling file and either you add it on your video file yourself or we can do it for you for a small fee. Alternatively, we can add the subtitles on an online video sharing platform such as YouTube.

Q: How are videos dubbed? What file format do you recommend?

A: Our voice over actors will create a new soundtrack. Then, either we will replace or add the new soundtrack to your video file. Amongst others, we recommend MPEG-4 Part 14 (mp4), Audio Video Interleave (avi), Windows Media Video (wmv), Advanced Video Coding High Definition (avchd), WebM and Flash video (flv) file formats. Alternatively, we can add the soundtrack on an online video sharing platform such as YouTube.

Q: Why should I add subtitles to my videos?

A: Videos with subtitles are useful for the hearing impaired as they can read the content. Adding subtitles also makes videos more attractive to those who want to avoid disturbing fellow colleagues or watch them in a noisy environment such as public transport.